Returns/Refund Policy
Wild Pink will gladly accept returns of fully priced, unworn, unwashed, undamaged, unaltered, or defective merchandise for a store credit (wild Pink E-Gift Card) within 7 days from the date your order shipped. Items must not contain an excessive amount of human or animal hair and must not contain any smoke smell. Items that do not meet these requirements will be subject to denial.
Items damaged or defective may be returned by contacting Customer Care within 3 DAYS of delivery.
Final sale items cannot be returned or exchanged. The following is a list of FINAL SALE items
- Jewelry
- Hair Accessories
- Hand bags
- Items on Sale
The cost of return shipping, $8.95 for any number of items, will be deducted from your store credit (Wild Pink E-Gift Card)
Shoe boxes must be encased in another box for shipping to protect the items. If you send shoes back with stickers and return labels directly on the box, or if the shoe box is damaged, we will not accept a return.
Defective Items
If you have received a defective item, please contact customer care, veronicaelira@gmail.com, within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
- We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
- The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping.
How Long will it take to process a return?
Please allow 5-10 business days once we receive your return, to be processed. You will then receive an email confirmation with an e-credit gift card once your return is complete.
Delays with US postal service or UPS shipping. Lost, damaged, or marked delivered items. To file a claim with the carrier, please google UPS Claims Support or USPS Claims Support.
Incorrect Address Disclaimer
It is the buyer’s responsibility to make sure that they enter the shipping address correctly. We are not responsible is a package is shipped back to us due to an incorrect or undeliverable address. If you decide to cancel your order or change your shipping address, contact our customer care via email at veronicaelira@gmail.com. If there is a problem with your tracking number or package delivery, please contact the courier directly before contacting us. Please allow 1-3 days for your tracking information to show. Please contact us after the estimated delivery time has passed.